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Last Updated: 24/11/2023

Privacy Policy

We at Faith & Stories respect your privacy.  This Privacy Policy is designed to explain how we collect, use, share, and protect the personal information you provide to us when you access our website, purchase our goods or services, or engage with us on social media, as well as your own rights to the information we collect.

Please read this Privacy Policy carefully. We will alert you to any changes to this Policy by changing the “last updated” date at the top of this Policy. Any changes become effective immediately upon publication on our website, and you waive specific notice of any changes to the Policy by continuing to use and access our site. We encourage you to review this Privacy Policy periodically, when you use our website for any purpose or engage with us on social media.  You are deemed to have accepted any changes to any revised Privacy Policy by your continued use of our website after the revised Privacy Policy is posted.

Personal Information Provided By You

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, or otherwise when you contact us.

The personal information that we collect may include the following: names, phone numbers, email addresses, mailing addresses, billing addresses, debit/credit card numbers, contact preferences, contact or authentication data.

You provide some of this information when you register with or make purchases from our website. You may also provide this information by participating in various activities associated with our site, including responding to blogs and contacting us with questions.

Your decision to disclose this data is entirely voluntary. You are under no obligation to provide this information, but your refusal may prevent you from accessing certain benefits from our website or from making purchases.

Payment Data

We may collect data necessary to process your payment if you make purchases such as your payment instrument number (such as credit card number) and the security code associated with your payment instrument.

Most financial data is transferred to our payment processors, Paypal, Adyen, Stripe or their affiliates and you should review these processors’ Privacy Policy to determine how they use, disclose and protect your financial data.

 

As a courtesy, Stripe’s Privacy Policy can be found here https://stripe.com/gb/privacy, Adyen’s policy can be found here https://www.adyen.com/en_GB/policies-and-disclaimer/privacy-policy and also Paypal’s can be found here https://www.paypal.com/us/legalhub/privacy-full?locale.x=en_US.

 

Information Automatically Collected

We automatically collect certain information when you visit, use or navigate our website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser, device characteristics, operating system, language preferences, referring URLS, device name, country, location, information about how and when you use our website, and other technical information. This information is primarily needed to maintain the security and operation of our website, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

  • Log and Usage Data. Log and Usage data is service-related, diagnostic, usage and performance information our servers automatically collect when you access or use our site and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings and information about your activity in the site (such as date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use) device event information (such as system activity, error reports (sometimes called ‘crash dumps’), and hardware settings.

  • Device Data. We collect device data such as information about your computer, phone, tablet or other device you use to access the site. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type and hardware model.

  • Location Data. We collect location data such as information about your device’s location, which can either be precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the site. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you opt out, you may not be able to use certain aspects of the site.

How Do We Process Your Information

We process your personal information for a variety of reasons including:

  • To deliver and facilitate delivery of services to the user

  • To respond to user inquiries/offer support to user

  • To fulfil and manage your orders

  • To request feedback

  • To send you marketing and promotional communications (You can opt out of marketing emails at any time)

  • To protect our services including fraud monitoring and prevention

  • To identify usage trends

  • To determine the effectiveness of our marketing and promotional campaigns

What Legal Bases Do We Rely on to Process Your Information?

If you are located in the EU or UK, this section applies to you.

The General Data Protection Regulation (GDPR) and UK GDPR requires us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information.

  • Consent. We may process your information if you have given us permission (ie consent) to use your personal information for a specific purpose. You can withdraw consent at any time.

  • Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contract obligations to you, including providing our services or at your request prior to entering into a contract with you.

  • Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. - Send users information about special offers and discounts on our products

       - Analyse how our services are used so we can improve to engage and retain users

       - Support our marketing activities

       - Diagnose problems and/or prevent fraudulent activities

       - Understand how our users use our products and services so we can improve user experience

  • Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

  • Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party such as situations involving potential threats to the safety of any person.

When & With Whom Do We Share Your Personal Information?

We may share your data with third-party vendors, service providers, contractors or agents (third parties) who perform services for us or on our behalf and require access to such information to do that work.

The categories of third parties we may share personal information are as follows:

  • Data Analytics Services

  • Payment processors

  • Order Fulfilment Service Providers

  • Sales & Marketing Tools

  • Website Hosting Service Providers

  • Performance Monitoring Tools

We may also need to share your personal information in the following situations:

  • Business Transfers. We may share or transfer your information in connection with or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company

International Data

Our website is hosted by servers located in US, Europe and other jurisdictions. Our data storage providers are contractually committed to protect and secure your data in accordance with industry standards and regardless of any lesser legal requirements which may apply in their jurisdiction. If you are located in Europe, it is ensured that a level of protection deemed adequate by the European Commission or that the relevant Standard Contractual Clauses are in place. Transfers will be protected by the appropriate safeguards, namely EU-US Privacy Shield and the Swiss-US Privacy Shield Framework. To learn more about the Privacy Shield Framework, visit https://www.privacyshield.gov/welcome

External Links

Our website may include hyperlinks to other websites not controlled by us. We suggest you exercise caution when clicking on a hyperlink. Although we use reasonable care in including a hyperlink on our own web page, we do not regularly monitor the websites of these third parties, and are not responsible for any damage or consequences you suffer by using these hyperlinks. We are not bound by the Privacy Polices of any third party website that you access via a hyperlink, nor are they bound by ours. We encourage you to read the Policies of those third party websites before interacting with them or making purchases. They may collect different information and by different methods than we do.

Cookies

We use cookies - small text files sent to us by your computer - and web beacons to store certain information. We may use cookies to authenticate your identity, to determine if you are logged onto our website, for personalization, for security, for targeted advertising, or for analysis of the performance of our website and services.  For example, cookies allow us to recommend blog posts to you based on what you have read on our site in the past. We use cookies that are not specific to your account but unique enough to allow us to analyse general trends and use, and to customize your interaction with our website.

Most browsers are set to accept cookies by default.  In addition, when you first encounter our website, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options.  However, this may affect your ability to use or make purchases from our website. More detailed information about cookie management with specific web browsers can be found at the browsers’ respective websites. Please also visit here to find out more information about cookies https://allaboutcookies.org/ .By continuing to use our website and not disabling cookies on your browser, you are consenting to our use of cookies in accordance with the terms of this policy.  

 

Please see how this information is used below:

  • Understanding how you use our website

  • To monitor and analyse the performance, operation, and effectiveness in order to improve the Platform

  • To understand and improve the impact of our marketing campaigns

  • For security

 

Social Media Cookies

We may also use social media elements on our site in order for you to share and save our content or watch or listen to social media content e.g. Facebook , Pinterest & Twitter share icons and YouTube videos. These companies may also use cookies or other tracking technologies to analyse visitor’s use of their website or mobile app to determine the popularity of the content and better understand online activity. We do not transfer personal information to these third parties, however if you do not wish to engage with these social media elements, you can refuse to. By continued use of our site, you consent to our use of social media elements.

Controls for Do-Not-Track Features

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track (DNT) feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals.

Website Analytics

We may partner with third party analytic companies, including Google Analytics. The analytic companies may also use cookies or other tracking technologies to analyse visitors’ use of our website or mobile app to determine the popularity of the content, and better understand online activity. We do not transfer personal information to these third party vendors.

However, in order to access our website, you must consent to the collection and use of your information by these third party analytic companies. You should review their Privacy Policy and contact them directly if you have any questions.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No other purpose in this notice will require us keeping your personal information for longer than when you place an order the site, we will maintain your order information for our records unless and until you ask to delete this information.

Do We Collect Information from Minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using our site, you represent that you are at least 18 years old or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of our site.

What Are Your Privacy Rights?

In some regions (like the EEA, UK, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information (ii) request rectification or erasure, (iii) to restrict the processing of your personal information, and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section.

We will consider and act upon any request in accordance with applicable data protection laws.

Confirm Personal Data and Its Use - You have the right to request that we confirm what data we hold about you, and for what purposes. You also have the right to confirmation of whether we process your data or deliver your data to third party processors, and for what purposes. We will supply you with copies of your personal data unless doing so would affect the rights and freedoms of others.

Delete All Data – You have the right to request that we delete all data that we hold about you, and we must delete without undue delay. There are exceptions to this right, such as when keeping your data is required by law, is necessary to exercise the right of freedom of expression, is required for compliance of a legal obligation, or is necessary for the exercise or defence of legal claims.

Processing – You may, in some circumstances, restrict the processing of your data, such as when you contest the accuracy of your data or when you have objected to processing, pending the verification of that objection. When processing has been restricted, we will continue to store your data but will not pass it on to third party processors without your consent, or as necessary to comply with legal obligations or protect your rights or those of others or our company. In addition, you may opt out of processing of your data altogether. Note however, doing so may result in loss of access to our site.

Withdraw Consent – if we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in this section.

Opting out of marketing and promotional communications – You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us.

Verification

Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with information we already have on file or we may contact you through a communication method that you have previously provided to us. We may also use other verification methods as the circumstances dictate.

We will only use personal information provided in your request to verify your identity or authority to make the request. To the extent possible, we will avoid requesting additional information from you for the purposes of the verification. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes. We will delete such additionally provided information as soon as we finish verifying you.

California Resident Privacy Rights

California Civil Code permits our users who are Californian residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediate preceding calendar year. If you are a resident and would like to make such a request, please submit your request in writing to us.

If you are under 18 years of age, reside in California have a registered account with us, you have the right to request removal of unwanted data that you publicly post on our site. To request removal of such data, please contact us and include the email address associated with your account and a statement that you reside in California.  We will make sure the data is not publicly displayed on the site, but please be aware the data may not be completely or comprehensively removed from all of our systems e.g. backups.

Security of Your Information

We take all reasonable steps to protect your personal data and keep your information secure.  We use recognized online secure payment systems and implement generally accepted standards of security to protect against personal data loss or misuse.  However, no security measure is foolproof, and no method of data transmission can be guaranteed against interception or misuse.  We cannot guarantee complete security of any information you transmit to us.

By consent to this Privacy Policy, you acknowledge that your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of your data by other parties.

We will notify you promptly of any known breach of our security systems or your data which might expose you to serious risk.

Severability

If any part of these Terms, Conditions and Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.

Contact Information:

hello@faithandstories.com

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